Refund context inside Shopify admin

Make the right call before you refund.

Give support teams policy timing, refund history, recorded returns, and previous decisions at the moment they need them.

Start a 14-day trialPlans from $9.99 USD per month · Cancel through Shopify

Before You Refund●

Within return window · 18 days leftReview refund history

Previous orders8

Orders refunded2 · 25%

Returns recorded1

Total refunded$148

Refunds and returns are shown separately.View customer →

Works where your team already worksOrder pagesCustomer profilesBulk order review

Clear by design

Context, not automatic judgment

Before You Refund helps staff apply your policy consistently while keeping every decision human.

✓

Policy timing

Know whether an order is inside its configured return window.

✓

Refund context

See financial refunds separately from Shopify return records.

✓

Customer history

Understand previous activity without leaving the Shopify profile.

✓

Decision trail

Record consistent outcomes, reasons and internal context.

A faster review

Three steps. One Shopify workflow.

01
Check policy
See the configured return window and applicable product rule.
02
Review history
Compare refunds, returns and cancellations without conflating them.
03
Record the outcome
Save a reason and note for the next staff member.

Simple pricing

Start with context.
Upgrade for workflow.

No usage fees. No return portal to replace. No automatic customer blocking.

EssentialCore context

^$9.99USD / month

Order-page policy timing
Refunds, returns, and cancellations shown separately
Customer refund history on each order
30-day default or custom standard window
Default review highlights

Start 14-day trial

ProBest for teams

^$19.99USD / month

Everything in Essential
Customer profile history block
Custom highlight thresholds
Product tag and product type policy rules
Decision reasons and audit history
Bulk order triage