Clear terms for a decision-support tool.

Last updated 18 August 2026

Using Before You Refund

You must be authorized to install and use the app for the applicable Shopify store. You are responsible for your store policies, staff access, customer communications, and compliance with consumer protection, privacy, tax, and other applicable laws.

Decision support only

Before You Refund presents policy timing and historical context. It does not automatically approve, deny, block, or process refunds or returns, and it does not provide legal advice. Merchants remain responsible for every decision and for applying mandatory customer rights.

Plans and billing

Paid plans, trials, upgrades, downgrades, and cancellations are administered through Shopify. Current plan features and prices are displayed before approval. Shopify’s billing records govern charges and trial dates.

Acceptable use

You may not use the app to discriminate unlawfully, evade consumer rights, access a store without authorization, interfere with the service, extract data for unrelated purposes, or attempt to reverse engineer or compromise the app.

Availability and changes

We work to keep the service available and accurate, but Shopify data availability, third-party platforms, maintenance, and network conditions can affect it. We may update the app and these terms as the product or law changes. Material changes will be communicated where appropriate.

Warranty and liability

The service is provided on an “as available” basis to the extent permitted by law. To that extent, we disclaim implied warranties and are not liable for indirect or consequential losses. Nothing in these terms excludes rights or liability that cannot lawfully be excluded.

Termination

You may stop using the service by uninstalling it and cancelling any plan through Shopify. We may suspend access for material misuse, security risk, non-payment, or legal necessity.

Contact

Questions about these terms can be sent to support@checkout-rescue.app.