Help for every step of refund review.

Email support@checkout-rescue.app for assistance.

Include with your request

• Your Shopify store domain.
• The page or workflow where the issue occurred.
• The time of the issue and any visible error message.
• Whether the issue affects the order block, customer block, settings, billing, or installation.

Please do not email customer contact information, addresses, payment data, or complete order exports. Screenshots should redact personal information.

Installing the blocks

Open an order or customer in Shopify Admin, scroll to Blocks, add the relevant Before You Refund block, and pin it. The app homepage includes setup and permission guidance.

Billing help

Plans and trials are approved and managed through Shopify. Open Before You Refund, select Pricing, and follow the Shopify plan-management link to change or cancel a plan.

Privacy and deletion requests

Merchants can contact support for account questions. Customer requests should be handled by the merchant through Shopify’s privacy process so the app receives the verified compliance request.

Service issues

For an urgent installation or availability issue, use the subject “Before You Refund — urgent” and include the affected store domain. We monitor support@checkout-rescue.app.