Data used only to support refund review.

Last updated 18 August 2026

What the app processes

Before You Refund processes Shopify order status, totals, refund records, return records, fulfillment and delivery dates, product tags and types, customer identifiers, and merchant-configured policy settings. This information is shown only to authorized staff of the Shopify store that installed the app.

What the app stores

We store store-scoped Shopify identifiers, aggregate refund and return summaries, merchant settings, subscription status, staff-entered internal notes, and operational records needed to provide and secure the service.

We do not store customer names, email addresses, phone numbers, physical addresses, payment-card data, product descriptions, or complete Shopify API payloads. We do not compare customers across stores, sell personal data, or use it for advertising.

Purpose and access

Data is used to show return-window timing and refund and return context, maintain the merchant’s configured policy rules, operate billing and authentication, prevent abuse, and respond to support or privacy requests. Access is limited to authorized personnel and service providers that need it to operate the app.

Retention and deletion

Store data is retained while the app is installed. When Shopify sends a customer-redaction request, customer-linked records are deleted or de-identified. When the app is uninstalled, store-scoped app data is deleted. Limited security and processing logs may be retained where required to protect the service or comply with law.

Service providers

• Shopify provides the commerce platform, authentication, billing, and source data.
• Render hosts the application service.
• Neon provides the PostgreSQL database.
• Cloudflare provides DNS and website delivery services.

Your choices and requests

Shop owners can request access, correction, or deletion by emailing support@checkout-rescue.app. Customer privacy requests should be submitted to the relevant merchant, who can initiate Shopify’s privacy process.

Contact

Before You Refund is operated under the Checkout Rescue brand. Privacy questions can be sent to support@checkout-rescue.app.